
Jon Dick
Chief Customer Officer · HubSpot
Jon leads HubSpot's global customer organisation, helping millions of businesses grow better through revenue strategy, customer success and go-to-market execution.
MIT puts it at 95%: enterprise AI pilots that never reach measurable value. Spend a day with the 5% that did.

One day, 300 peers, and a room full of operators who have actually shipped. Practical sessions on the AI programmes you already run, outreach, enrichment, automation, internal tooling, and the operating model that gets them onto the P&L. Built for the GTM and technology leaders who own the number, not for vendors.
The prize is real. Faster work, sharper decisions, a business that compounds. But most never reach it, and the few who do design for two things at once: the machine, and the people who have to live with it. Get one without the other and the gains don't hold.
Faster, better, stronger. AI that reaches production speeds the work, sharpens the calls, and compounds into an edge a competitor can't copy. That is the upside, and it is real.
Keep the learning ground. Automate every first-pass task and you save this year but stop building next year's seniors. The strongest businesses design for the future without burning the ground where judgement is learned.
For the industries that billed on hours, agencies, law firms, professional services, the model is coming apart. Clients buy outcomes now, and increasingly consumption: what they use, not the team that made it. The cost of producing the work has fallen, so the price of selling it is following.
Growth used to mean adding headcount. It increasingly means adding an agentic workforce, capacity without people, and that rewrites the economics of the whole business: margin, pricing, what you sell and how you charge for it. The market will reprice this work with or without you. This day is for the leaders who would rather do it deliberately.
Every speaker has put AI into production, in outreach, enrichment, automation and internal tooling, and can show the line it moved, not a roadmap slide.
GTM and technology leaders carrying revenue and delivery, in rooms small enough to actually talk. No velvet rope.
A tight programme built to send you home able to get one stalled AI initiative to production, not a notebook of inspiration that's shelved by Wednesday.

Chief Customer Officer · HubSpot
Jon leads HubSpot's global customer organisation, helping millions of businesses grow better through revenue strategy, customer success and go-to-market execution.




Speakers announced weekly through to November. Be first to hear →
Senior GTM and technology leaders who own a revenue or delivery number and are deciding whether to keep investing in AI, across outreach, enrichment, automation and internal tooling, or quietly wind a programme down. If you're carrying that decision, this is the room for you.
The Albert Hall in Manchester city centre, a Grade II listed Wesleyan chapel converted into a premier event space.
Access to the full programme, lunch, refreshments, and digital recordings of every session.
Yes. The Team pass bundles five Pro passes, a reserved table at lunch, and a private Slack channel with speakers.
Passes are refundable up to thirty days before the event. After that, they are transferable to a colleague.
Yes. Pro and Team passholders are invited to the after-party from 16:30 in the Grand Hall.