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- Hours
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AGENDA
TALKS
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THIS YEAR'S THEME
THE BIG REFRAME
The Big Reframe is not just about technology; it’s about reimagining business strategies in a way that’s connected, intelligent, and responsive to the fast-evolving digital landscape. This summit will help you understand and embrace this shift, positioning your organization to lead in the AI-powered future.
Marketing
AI is revolutionising marketing through hyper-personalisation and dynamic content, making it more responsive and data-driven. But how do we balance automation with authenticity and create strategies that connect on both human and technological levels?
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Sales
AI is transforming sales from transactions to building deeper client relationships with tools for predictive insights, lead prioritisation, and personalised outreach. But how can sales professionals keep the human touch while collaborating with AI?
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CS
AI is shifting customer success from reactive to proactive, anticipating needs and delivering real-time solutions. The challenge is ensuring these systems prioritise the customer’s best interests while maintaining the empathy and trust customers expect.

WHAT TO EXPECT
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CHECK IN 9 AM
Check in
Arrival
Collect your badges and enjoy coffee and a quick breakfast.
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PANEL 10 - 10:30 AM
CS Panel
How AI is Rewriting the Customer Experience Playbook
Sally Stevens, The Secret Account Director, Malvina EL-Sayegh, Oyster, Jaeger Dyble, Six & Flow
Customer success is no longer about reacting to problems. it’s about predicting needs, scaling empathy, and building loyalty in ways humans alone can’t. This panel dives into how AI is transforming CS from a support function into a strategic growth driver, one personalised experience at a time.
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KEYNOTE 10:45 - 11:25 AM
Keynote 2
Enhancing Customer Experience Through Automation
Talkdesk
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PANEL 11:30 - 12 PM
Marketing Panel
What Really Drives Engagement in an AI World
Kelly Gilmour-Grassam, Making You Content, Poppy Heap, Six & Flow
In an era where every vendor touts “AI-powered” solutions, this panel cuts through the hype. It’s not about adopting tech for tech’s sake, but about unlocking deeper audience understanding, crafting authentic messaging, and creating value that resonates beyond automation.
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KEYNOTE 12 - 12:45 PM
Keynote 2
The Human Edge in The Age of AI
Sarah McDevitt
Senior Director of Partner Strategy, HubSpot
In the age of AI, your most strategic move is becoming more human, not less.
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PANEL 1:40 - 2:10 PM
Sales Panel
Empowerment or Entropy? The Dual Reality of AI in Sales
Stuart Horne, Talkdesk, Martin Blinder, Symbe, Richard Wood, Six & Flow
AI can make sales teams 10x more effective. But, without intentional use, it can also introduce chaos. This debate-style session tackles both sides of the coin: how AI empowers reps with smarter insights, and how overuse (or misuse) can lead to confusion, misalignment, and eroded buyer trust.
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KEYNOTE 2:10 - 2:50 PM
Keynote 3
Why High-Performing Growth Teams Are Investing in Psychology As Much As Technology
David Rowan
Founding Editor-in-Chief, WIRED UK
Every sector faces rapid disruption as AI tools are incorporated into workflows. Sooner or later a complex truth will confront leaders: the productivity benefits offered by AI agents or more sophisticated applications of automated reasoning are being commodified. As access to large language models becomes ever more universal, as costs plummet and accelerating advances give anyone benefits that are increasingly indistinguishable from magic, competitive advantage ceases to rely primarily on a company's brand, its distribution channels and IP, its legacy. Instead, as AI assumes an "always available" plug-in role akin to electricity, what will differentiate the breakout companies is talent: their ability to attract, motivate and empower the smartest, most gifted, most creative people. This will require a focus as never before on deliberative organisational culture: the storytelling, signalling and behaviour modelling around the values and purpose that the business represents. That means a continued drive to reinforce the entrepreneurial and human-focused aspects of your organisational culture to best position the company for the uncertainties ahead. David Rowan, founding editor of WIRED UK and author of the bestselling book "Non-Bullshit Innovation", has been studying how exceptional technology businesses, from Stripe to quantum-computing companies, are thinking about organisational culture and the increasing importance of nurturing human skills in an AI-mediated economy. This matters to growth teams in particular: it's human skills that will help you stay ahead. He will share with the Six & Flow Growth Summit a framework for nurturing such high-performing teams: reframing the employer's role as a source of continuing learning, and empowering talent at every level of the organisation to be their own "director of innovation". In an age of such relentless technology-led change that unlearning and relearning matter more than learning, when leaders need to be comfortable being uncomfortable, a company needs to invest in storytelling around mindset as much as in technology.
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KEYNOTE 2:50 - 3:30 PM
Keynote 4
The Rebel's Guide to Standing the F*ck Out
Louis Grenier
Founder, Stand the F*ck Out
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DRINKS RECEPTION 3:45
Networking & Social
Networking & Social
MORE SPEAKERS COMING SOON